Website Privacy Policy

Fikradex LLC (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle the information we collect when you visit our website or contact us for support.

1. Information We Collect

We collect minimal information to ensure our website functions securely and to allow you to contact us. This includes:

• Information you provide to us: When you use our Support page or email us, we collect your name, email address, and the contents of your message.
• Information collected automatically: As is standard with most websites, our hosting provider (Cloudflare) automatically logs basic technical information such as your IP address, browser type, referring pages, and operating system to protect against DDoS attacks and maintain site reliability.

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To respond to your support inquiries, questions, or business proposals.
• To monitor and protect the security and integrity of our website.

3. Cookies and Local Storage

We do not use tracking cookies or third-party behavioral advertising cookies on this website. We use a single, strictly necessary local storage variable solely to remember your preference for "dark mode" or "light mode" across pages.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share information with essential service providers who help us operate our website and communicate with you, including:

• Cloudflare: Our website hosting and security provider.
• Form Processors: Third-party services used to securely route messages submitted through our Support form to our email inbox.

5. Data Retention

We retain your contact information and support messages only for as long as necessary to fulfill the purpose for which it was collected (e.g., resolving your support ticket) or to comply with legal obligations.

6. Third-Party Links

Our website may include links to third-party platforms, such as our social media pages on X (formerly Twitter) and Instagram. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

7. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information you have provided to us via our support channels. You can exercise these rights by contacting us directly at the email address below.

8. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Effective date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fikradex LLC
5900 Balcones Drive
Suite 28181
Austin, TX 78731
Email: [email protected]